Release 3.18
Our latest release, 3.18, is mostly admin-oriented, with additional contact centre customisation for modules, CRM integration, better suppor...
November 2023
October 2023
Release 3.17
Release 3.17 features external directories with Microsoft Azure / Teams integration, an improved phonebook experience, Outbound Preview dial...
July 2023
Release 3.16
In this release, there will be new features added to the Agent and Admin applications to enhance the capabilities of the NEONNOW application...
Release 3.15
In this release, there will be some important changes both to the NEONNOW Agent and Admin applications which will allow for greater flexibi...
May 2023
Release 3.14
In this release, there will be some important changes to the NEON Admin application which will allow greater flexibility to the end user. O...
Release 3.13
In this release of the newly branded CloudWave will be rolling out a game changing Email functionality. CloudWave is also committed to conti...
April 2023
Release 3.12
This release of NEON will roll out new enhancements to After Contact Work, the NEON Softphone, a clearer UI and several fixes!🎉 After Cont...
March 2023
Release 3.11
3.11.0 comes with an enhanced After Contact Work (ACW) and various security updates and enhancements! ACW – ACW boosts agents’ productivity ...
November 2022
Softphone Wallboard & Dashboards
We’ve now added some shortcuts to the NEON softphone that’ll give you quick access to these NEON pages. 🎉 When you click the shortcut, we’l...
Bug Fixes
Task Banner: Fix a minor UI issue with tasks in the header. Dialpad Button: When the dial pad is small enough, a scrollbar will become visi...