Release 3.30
Maintenance Notice: Back-End System UpgradeWe are performing a technical upgrade to our back-end databases to improve performance. While the...
January 2026
October 2022
Sign Out & Dialpad
Sign out: the option to sign out is now disabled when there are active tasks. Previously, signing out with active tasks would not actually s...
July 2022
Agent Workspace Updates
We've received plenty of feedback on the new Agent Workspace and have made some key changes we think you'll love!
March 2022
Phonebook Improvements
You can now add duplicate contacts. You can search contacts on phone number. Search results now highlight the matches within the fields in t...
UI Refresh
New font, new colours and new icons! More to come soon. We've improved the consistency of input fields, dropdown and modal windows.
November 2021
A New Incoming Ringtone
We've changed the ringtone for incoming contacts; it's easier on the ears 🎧! Let us know your thoughts.
Remembering Your Selected Dashboard
We now save your Dashboard preference and will automatically load the last Dashboard you had open when you load Dashboards.
Oldest Contact Time Widget
We've gone and fixed this time widget on your Dashboards, which will now show the oldest time as expected. While we were making changes, we'...
October 2021
Phone Panel (CCP)
The Amazon Connect phone panel now has more customisation and ways to interact. Changes: You can now reset the panel positionYou can close ...
Dashboards
We've gone and made some quality of life improvements to custom dashboards, to increase readability, reduce risk of issues and lower the tim...