Sign out: the option to sign out is now disabled when there are active tasks. Previously, signing out with active tasks would not actually sign you out. We always recommend you sign out of NEON at the end of the day.

Dialpad: you can now immediately type a number when the dialpad is opened without having to click in the phone number field.

Welcome to the latest collection of CloudWave NEON changes! We've received plenty of feedback on the new Agent Workspace and have been hard at work making some changes that should make NEON bigger and better than ever.

So what are some of the key changes?

Less clicks

We've brought actions out of menus, such as call controls and dialpad actions. It'll now take less time to perform common tasks. We've added keyboard shortcuts for most workspace actions. See the help documentation for a list of all available shortcuts.

Incoming Tasks & Task List

You'll no longer find incoming tasks in the task list. You'll now get a handy popup in the bottom right (or top right depending on preferences) on any page. We've improved the task list. Your currently selected task will always be at the top and the filters have moved to a new filter button.

Workspace Layout 

This is a "big" one! On small screens the workspace will now automatically switch to a two column layout. You can also set the default layout to two columns on larger screens, in the preferences panel and will be prompted to set a default on first load.

Next Status

Queue a next status when you're busy. Simply select a status when in an active task .

Improvements & Simplification Of The Dial pad

Actions have been simplified and using the keys in a call will send dial tones. Dialpad has been split from the directory when transferring. You'll also get a dialling tone when connecting to another number.

Sign Out

The sign out button has moved! It's now available in your user menu when clicking your avatar circle in the header.

Alphabetical Lists

Queues and agents are now in A-Z order in the queue transfer and wallboard drop down menus.

Away Timer

You'll now see how long you've been away for.

These changes will be reflected in the help documentation shortly. If you've got any questions or problems, get in touch.

You can now add duplicate contacts.

You can search contacts on phone number.

Search results now highlight the matches within the fields in the table.

When adding a new contact: 

• Saving is now disabled when there are empty required fields or errors.
• The save button now shows saving/loading status with a spinner.
• Valid, smaller phone numbers are not rejected as invalid, eg. +61234567.
• The Organisation field is now optional.

New font, new colours and new icons! More to come soon.

We've improved the consistency of input fields, dropdown and modal windows.

We've changed the ringtone for incoming contacts; it's easier on the ears 🎧! Let us know your thoughts.

We now save your Dashboard preference and will automatically load the last Dashboard you had open when you load Dashboards.

We've gone and fixed this time widget on your Dashboards, which will now show the oldest time as expected.

While we were making changes, we've made a visual improvement. Time will now show in a more readable form, such as 1m 5s or 3h 35m, instead of a time like 01:05:30.

The Amazon Connect phone panel now has more customisation and ways to interact. 

Changes:

• You can now reset the panel position
• You can close the panel with the new X button
• You can choose which audio devices you want to use with Neon by:
  • Opening the panel with the phone button
  • Clicking the cog wheel settings icon
  • Selecting your audio devices

We've gone and made some quality of life improvements to custom dashboards, to increase readability, reduce risk of issues and lower the time it takes to configure dashboards.

Changes:

• New widgets on the dashboard will now fill any available space (where possible) and will no longer always appear at the bottom
• The edit button will now only appear when hovering over a widget
• Empty dashboards now have a placeholder
• You can no longer delete the last dashboard
• The default dashboard is no longer blank
• When adding a widget, you'll now be able to start searching without clicking the search box
• The resize handle on widgets is less prominent making the dashboard simpler and cleaner