Sign Out & Dialpad
Sign out: the option to sign out is now disabled when there are active tasks. Previously, signing out with active tasks would not actually s...
October 2022
Bug Fixes
Admin, Outcomes: Removed the ability to filter outcomes on their unique ID Session expiry: You can no longer cancel the page reload when si...
Softphone
The softphone is a whole new way to use NEON! It's a smaller, optimised version of NEON that is suited to displaying at smaller sizes. ...
Agent Stats
Agent Stats is a new feature to make it really easy for you to check information about your queues! It provides real-time visibility of cont...
July 2022
Incoming Task Banner
You can now choose the position the popup appears! Simply open your preferences panel and click the one you prefer. You can choose from the ...
Agent Workspace Updates
We've received plenty of feedback on the new Agent Workspace and have made some key changes we think you'll love!
May 2022
Agent Workspace & Directory
A big collection of changes to NEON. We've designed and built a new Agent Workspace experience, replacing the Amazon Connect phone CCP.
March 2022
Dashboards Reset Time
We've fixed metrics/statistics on the dashboards page. Daily data will now correctly reset at midnight in your timezone, not midnight UTC. ...
Phonebook Improvements
You can now add duplicate contacts. You can search contacts on phone number. Search results now highlight the matches within the fields in t...
UI Refresh
New font, new colours and new icons! More to come soon. We've improved the consistency of input fields, dropdown and modal windows.