NeonNow Product Changes

February 2024

Version 3.20 introduces a range of features and enhancements for NEONNOW, as well as several fixes that span across both NEONNOW and Admin. ...

Our latest release, 3.19, has new NEONNOW features and improvements, such as the new Flexible Workspace and small changes to the agent task ...

Our latest release, 3.18, is mostly admin-oriented, with additional contact centre customisation for modules, CRM integration, better suppor...

Release 3.17 features external directories with Microsoft Azure / Teams integration, an improved phonebook experience, Outbound Preview dial...

In this release, there will be new features added to the Agent and Admin applications to enhance the capabilities of the NEONNOW application...

In this release, there will be some important changes both to the NEONNOW Agent and Admin applications which will allow for greater flexibi...

In this release, there will be some important changes to the NEON Admin application which will allow greater flexibility to the end user. O...

In this release of the newly branded CloudWave will be rolling out a game changing Email functionality. CloudWave is also committed to conti...

This release of NEON will roll out new enhancements to After Contact Work, the NEON Softphone, a clearer UI and several fixes!🎉 After Cont...

3.11.0 comes with an enhanced After Contact Work (ACW) and various security updates and enhancements! ACW – ACW boosts agents’ productivity ...