In this release, there will be some important changes both to the NEONNOW Agent and Admin applications which will allow for greater flexibility and customisation to the end user.  One of the changes is that NEONNOW will have the capability to customise the way in which a client wishes to fit the look and brand of their contact centre.  By utilising the NEONOW Admin application, the client can choose their logo, Favicon, primary and secondary colours as well as their product name.

The other major enhancement allows for agents of a contact centre to send outbound SMS messages to their respective customers.

Finally, the Chat, Email & SMS Templates will provide the agents of a contact centre to send consistent responses to customers across multiple channels via predesigned templates.

1. Customisable NEONNOW Branding

1.1 Adding a custom brand logo support:
 

-  The client can now add their own logo to the NEONNOW Agent application via the NEONNOW Admin application.

1.2 Ability to select custom Favicons:

- The user can now customise their own Favicon via the NEONNOW admin application.

1.3 Customisable Product Name & Help Docs:

2. Ad-hoc Outbound SMS

-  The agents will now have the ability to send an outbound SMS text message through the NEONNOW Agent application once an API endpoint is configured in the NEONNOW Admin application.

3. Templated Responses

-   The predesigned Chat, Email & SMS Templates from the NEONNOW Admin application will provide the agents of a contact centre to send consistent responses via the NEONNOW Agent applications across multiple channels.