This release of NEON will roll out new enhancements to After Contact Work, the NEON Softphone, a clearer UI and several fixes!🎉
After Contact Work - The interaction outcome area can now be hidden if you don’t want to use wrap codes or notes. If you’d like this to be hidden, please reach out to your account manager.
Transcript - When Concierge is integrated, the transcripts will now be automatically expanded.
Softphone Landing Page - When there are no active tasks, agents will now always have access to the “No Active Tasks” page.
Admin App - new customer sign-up improvements!
- Agent status: a scroll bar is now shown on the status dropdown.
- Attached Data: Attached data are now correctly scrollable on small screens.
- Columns: All columns in the agent workspace will now scroll as expected. Previously on screens with smaller resolutions, some of the controls were hard to navigate.