Release 3.14
In this release, there will be some important changes to the NEON Admin application which will allow greater flexibility to the end user. O...
May 2023
Release 3.13
In this release of the newly branded CloudWave will be rolling out a game changing Email functionality. CloudWave is also committed to conti...
April 2023
Release 3.12
This release of NEON will roll out new enhancements to After Contact Work, the NEON Softphone, a clearer UI and several fixes!🎉 After Cont...
March 2023
Release 3.11
3.11.0 comes with an enhanced After Contact Work (ACW) and various security updates and enhancements! ACW – ACW boosts agents’ productivity ...
November 2022
Softphone Wallboard & Dashboards
We’ve now added some shortcuts to the NEON softphone that’ll give you quick access to these NEON pages. 🎉 When you click the shortcut, we’l...
Bug Fixes
Task Banner: Fix a minor UI issue with tasks in the header. Dialpad Button: When the dial pad is small enough, a scrollbar will become visi...
October 2022
Sign Out & Dialpad
Sign out: the option to sign out is now disabled when there are active tasks. Previously, signing out with active tasks would not actually s...
Bug Fixes
Admin, Outcomes: Removed the ability to filter outcomes on their unique ID Session expiry: You can no longer cancel the page reload when si...
Softphone
The softphone is a whole new way to use NEON! It's a smaller, optimised version of NEON that is suited to displaying at smaller sizes. ...
Agent Stats
Agent Stats is a new feature to make it really easy for you to check information about your queues! It provides real-time visibility of cont...