Agent Workspace & Directory
A big collection of changes to NEON. We've designed and built a new Agent Workspace experience, replacing the Amazon Connect phone CCP.
May 2022
March 2022
Dashboards Reset Time
We've fixed metrics/statistics on the dashboards page. Daily data will now correctly reset at midnight in your timezone, not midnight UTC. ...
Phonebook Improvements
You can now add duplicate contacts. You can search contacts on phone number. Search results now highlight the matches within the fields in t...
UI Refresh
New font, new colours and new icons! More to come soon. We've improved the consistency of input fields, dropdown and modal windows.
New Feature - Guided Tours
When you land on a page for the first time, you'll get a guided tour through it with some helpful tips. You can restart them from the Help m...
February 2022
Call History & Today's Interactions
When selecting the current date, you'll now correctly see interactions for today.
New Feature - Microsoft Teams Integration
You can now link your NEON account to your Microsoft Azure account and automatically synchronise user presence with Teams presence. How does...
November 2021
Ringtone Volume
We heard you loud and clear and have reduced the volume of the new ringtone by 50%. Thank you to the people who left feedback! Is the new vo...
A New Incoming Ringtone
We've changed the ringtone for incoming contacts; it's easier on the ears 🎧! Let us know your thoughts.
Creating New Dashboards
When you create a new Dashboard, we'll automatically select it and show it to you immediately, instead of requiring you to select it.