Ringtone Volume
We heard you loud and clear and have reduced the volume of the new ringtone by 50%. Thank you to the people who left feedback! Is the new vo...
November 2021
A New Incoming Ringtone
We've changed the ringtone for incoming contacts; it's easier on the ears 🎧! Let us know your thoughts.
Creating New Dashboards
When you create a new Dashboard, we'll automatically select it and show it to you immediately, instead of requiring you to select it.
Remembering Your Selected Dashboard
We now save your Dashboard preference and will automatically load the last Dashboard you had open when you load Dashboards.
Oldest Contact Time Widget
We've gone and fixed this time widget on your Dashboards, which will now show the oldest time as expected. While we were making changes, we'...
October 2021
Phone Panel (CCP)
The Amazon Connect phone panel now has more customisation and ways to interact. Changes: You can now reset the panel positionYou can close ...
Dashboards
We've gone and made some quality of life improvements to custom dashboards, to increase readability, reduce risk of issues and lower the tim...