NeonNow Product Changes

July 2025

The 3.26 release delivers enhanced agent control through new contact attribute features, expanded admin capabilities for managing operationa...

The 3.25 release introduces supervisor barge-in for calls and chats, a major upgrade to user management with automatic Amazon Connect provis...

The 3.24.2 release introduces two new Admin features, a Role Updater Assistant and Enhanced Emergency Calling (E911) for U.S regions. Rele...

The 3.24 release introduces a new enhanced sign-in/sign-out flow, the Voice Analysis feature, and various fixes and improvements for email i...

The 3.23 release introduces several notable features, including Email Signatures and a new Wrap Code tree view, along with various fixes and...

The 3.22 release introduces a host of new features and enhancements. We’ve simplified the integration of Amazon Connect’s Q and Custom Views...

The 3.21.3 patch release adds a re-designed link editor for emails in NEONNOW and fixes a small issue with invited users in Admin. Release...

The new 3.21 release introduces many performance and reliability improvements, as well as a multitude of fixes and our brand new enhanced me...

The version 3.20 patch introduces a collection of additional features and fixes on top of the previously released version 3.20, including ou...

Version 3.20 introduces a range of features and enhancements for NEONNOW, as well as several fixes that span across both NEONNOW and Admin. ...