The 3.24.2 release introduces two new Admin features, a Role Updater Assistant and Enhanced Emergency Calling (E911) for U.S regions.

Release Schedule (AEDT)

London (EU) 🇬🇧 : 8th April - AM

Cape Town (AF) 🇿🇦: 8th April - AM

Australia (AP) 🇦🇺 : 8th April - PM

Oregon (US) 🇺🇸: 8th April - PM

North Virginia (US) 🇺🇸: 8th April - PM

Role Updater Assistant

Some NEONNOW releases require extra permissions to keep your contact centre running smoothly. The Role Updater Assistant helps you stay up to date by giving you a quick way to re-create your service role or update it with the latest permissions.

You can:

    •    Re-create your role using a pre-filled CloudFormation template.

    •    Update your existing role by copying the latest policy and jumping straight to your role in the AWS Console.

You’ll find the assistant under Admin > Contact Centre Summary. Just click the key icon in the top right to get started.

Enhanced Emergency Calling (U.S. Regions Only)

NEONNOW now supports Enhanced Emergency Calling for U.S.-based contact centres, helping ensure your agents can place outbound emergency (911) calls with accurate location metadata. This supports compliance with E911 regulations and improves emergency response outcomes.

Admin

Admins can now enable the Enhanced Emergency Calling feature via the Admin UI, under Admin > Contact Centre > Settings > Users

    •    You’ll need to configure your Amazon Connect contact flows to support outbound 911 dialling and address metadata retrieval.

    •    The feature integrates with the existing NEONNOW Contact Flow Service.

    •    No real-time location tracking is used—addresses must be entered and managed by agents.

📌 Important: This feature only applies to NEONNOW tenants hosted in U.S. regions.

Agent (NEONNOW App)

When Enhanced Emergency Calling is enabled:

    •    Agents will be prompted to enter and validate their address the first time they log in.

    •    If no address is stored, they’ll be prompted again at subsequent logins.

    •    Agents can update their address at any time in their preferences.

    •    If an address is on file, it is automatically sent as metadata during 911 calls to assist emergency responders.

    •    Agents can still make a 911 call even if no address is stored—calls will not be blocked.

🏠 Address fields include house number, street, unit/suite, city, state, and ZIP code (U.S. format only). Data is securely stored and never shared outside emergency call handling.