NeonNow Product Changes

January 2026

Maintenance Notice: Back-End System UpgradeWe are performing a technical upgrade to our back-end databases to improve performance. While the...

We're excited to announce NEONNOW Release 3.29, a significant update headlined by the introduction of IQ, our powerful new AI offering built...

This release introduces major enhancements for both agents and admins, including full VDI support, centralised log streaming, and smarter au...

The 3.26 release delivers enhanced agent control through new contact attribute features, expanded admin capabilities for managing operationa...

The 3.25 release introduces supervisor barge-in for calls and chats, a major upgrade to user management with automatic Amazon Connect provis...

The 3.24.2 release introduces two new Admin features, a Role Updater Assistant and Enhanced Emergency Calling (E911) for U.S regions. Rele...

The 3.24 release introduces a new enhanced sign-in/sign-out flow, the Voice Analysis feature, and various fixes and improvements for email i...

The 3.23 release introduces several notable features, including Email Signatures and a new Wrap Code tree view, along with various fixes and...

The 3.22 release introduces a host of new features and enhancements. We’ve simplified the integration of Amazon Connect’s Q and Custom Views...

The 3.21.3 patch release adds a re-designed link editor for emails in NEONNOW and fixes a small issue with invited users in Admin. Release...