Release 3.23
The 3.23 release introduces several notable features, including Email Signatures and a new Wrap Code tree view, along with various fixes and security enhancements.
Release Schedule
London (EU) 🇬🇧 : 8th November
Australia (AP) 🇦🇺 : 12th November
Oregon (US) 🇺🇸: 12th November
North Virginia (US) 🇺🇸: 12th November
Cape Town (AF) 🇿🇦: 14th November
1.1 NEONNOW
1.1.1 Email Signatures
Agents now have the ability to create custom email signatures using the familiar rich text editor from the email composer.
The Email Signature management modal (desktop).
Key Features:
- Email signatures can be automatically inserted based on agent preference for:
- Replies
- Forwards
- All Emails
- Signatures can be managed in two places:
- Agent Preferences (Manage Email Signature)
- Email Editor (via the Signature button)
To manually insert a signature, click the signature icon and select Insert Signature.
1.1.2 Wrap Codes
The Wrap Codes experience in After Call Work (ACW) has been refreshed for better usability.
The new ACW wrap code tree view, and the view switcher.
What’s New:
- A new Tree View lets agents browse wrap codes in a folder-style interface.
- A toggle button next to the wrap code dropdown allows switching between list and tree views. The button will show an icon representing the currently selected view.
- UI improvements in List View make the interface more space-efficient.
- Hidden folder path 🖿 / for wrap codes not assigned to a folder.
1.1.3 General
- Security enhancements and additional safeguards have been implemented.
- Agent Preferences are now organised into categories for easier navigation.
1.1.4 Fixes
- The To field in emails no longer occasionally displays duplicate recipients.
- Text Wrapping: Attached data links and text will now wrap correctly within the email body.
1.2 Admin
1.2.1 Insights
We’ve updated the Insights Management UI and added new customisation options for managing users and user types in Insights.
The new Insights UI in Admin.
New Features:
Admins can now select between:
- Named Users: Removes the 10-session concurrency limit and uses Amazon Connect agent login names to display reports.
- Service Users: Continues the functionality from previous releases but now allows the service username to be changed for custom QuickSight user configurations.
1.2.2 General
- When enabling Concierge, admins will now be required to accept the terms and conditions in the third-party EULA.
1.2.3 Fixes
- Admins can now enter email addresses containing a + symbol during the sign-up process.