You can now link your NEON account to your Microsoft Azure account and automatically synchronise user presence with Teams presence.

How does it work?

- Link your Microsoft account to NEON in the CloudWave Admin app

- Ensure your NEON users have the same email address as the corresponding Teams users

- If an agent is available in NEON, their NEON status/presence will automatically change to match their Teams status when busy and will no longer receive calls/chats.