You can now link your NEON account to your Microsoft Azure account and automatically synchronise user presence with Teams presence.
How does it work?
- Link your Microsoft account to NEON in the CloudWave Admin app
- Ensure your NEON users have the same email address as the corresponding Teams users
- If an agent is available in NEON, their NEON status/presence will automatically change to match their Teams status when busy and will no longer receive calls/chats.