Welcome to the latest collection of CloudWave NEON changes! We've received plenty of feedback on the new Agent Workspace and have been hard at work making some changes that should make NEON bigger and better than ever.

So what are some of the key changes?

Less clicks

We've brought actions out of menus, such as call controls and dialpad actions. It'll now take less time to perform common tasks. We've added keyboard shortcuts for most workspace actions. See the help documentation for a list of all available shortcuts.

Incoming Tasks & Task List

You'll no longer find incoming tasks in the task list. You'll now get a handy popup in the bottom right (or top right depending on preferences) on any page. We've improved the task list. Your currently selected task will always be at the top and the filters have moved to a new filter button.

Workspace Layout 

This is a "big" one! On small screens the workspace will now automatically switch to a two column layout. You can also set the default layout to two columns on larger screens, in the preferences panel and will be prompted to set a default on first load.

Next Status

Queue a next status when you're busy. Simply select a status when in an active task .

Improvements & Simplification Of The Dial pad

Actions have been simplified and using the keys in a call will send dial tones. Dialpad has been split from the directory when transferring. You'll also get a dialling tone when connecting to another number.

Sign Out

The sign out button has moved! It's now available in your user menu when clicking your avatar circle in the header.

Alphabetical Lists

Queues and agents are now in A-Z order in the queue transfer and wallboard drop down menus.

Away Timer

You'll now see how long you've been away for.

These changes will be reflected in the help documentation shortly. If you've got any questions or problems, get in touch.